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Frequently Asked Questions
About us
Q: who is Kebaili Corporation
A: Kebaili Corporation is an independent California based high-tech company, we are located in the Irvine area in Southern California. We design and manufacture micro-transducers and micro-sensors using our proprietary processes in MEMS/NEMS microtechnology and nanotechnology. We also design and manufacture instruments based on our micro-sensor technologies and other commercially available sensor technologies.
Ordering
Q:How do I place an order on Kebaili.com?
A:kebaili.com features an easy-to-use shopping cart system, fully integrated directly into the site for your convenience. Each product page features an "add to cart" button next to the product image, and also below the product's description. Clicking this button will add the product to your shopping cart. From there, you have the option of making changes to your cart's contents, continuing to shop for more products, or checking out, where you can select your payment method and shipping address and place your order. Your personal shopping cart is accessible by clicking on the "shopping cart" panel along the main navigation bar near the top of this page.
Q: Do I have to pay sales tax ?
A: Orders shipped to an address within California are subject to the 8.75% sales tax.
Q: What forms of payment do you accept?
A: We accept credit card payments online, Visa, Mastercard, and Paypal. We also accept personal checks, money orders and cashier's checks, payable to: Kebaili Corporation. (all payment must be in U.S. funds).Payment must be received before items will be shipped.
Q:How safe is my credit card information after I enter it during the checkout process and press "submit"?
A: The page where you enter your credit card information is 100% secure, which means that all information entered on that page and submitted is not accessible by a 3rd party.
Shipping and Order Tracking
Q:How long will it take for my order to ship?
A:Depending on the items ordered, orders generally ship within anywhere from 5-25 days but sometimes can take slightly longer or shorter.
Q:How do I track my order?
A: To track your order, click on the "My Account" tab on the right side of the main navigation panel near the top of this page. Then, on your account page, click on "Check My Order Status" to bring up a page containing all order(s) you have placed. From there, click on the "Track My Order" link below the applicable order you would like to view tracking information for.
Getting In Touch With Us
Q:I have a question that isn't answered directly on Kebaili.com. What's the fastest way to contact you?
A:The fastest way to reach us is by clicking on the "Contact Us" tab on the right side of the main navigation panel near the top of this page and submitting your request from there.
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